Privacy Policy

This privacy policy describes how Delft Blue Porcelain collects, uses, and protects personal data in connection with your use of our online platform and services. We are committed to protecting your privacy and handling your data transparently, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect personal data from you in various ways when you interact with our site or use this service. This includes information you provide directly to us, such as when you place an order, create an account, subscribe to a newsletter, or contact us. The types of personal data we may collect include your name, postal address, email address, telephone number, and payment details.

We may also automatically collect certain information about your visit to our site. This includes technical information such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also collect information about your visit, including the uniform resource locators (URL) clickstream to, through, and from our site (including date and time), products you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

How We Collect Information

We collect information you provide to us through forms on our site, during the order process, or when you communicate with us.

We collect information automatically through cookies and similar technologies as you navigate through our site.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

- The processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., processing orders).

- The processing is necessary for compliance with a legal obligation to which we are subject (e.g., accounting requirements).

- The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data (e.g., improving our services, preventing fraud, direct marketing with opt-out).

- We may also process your data based on your explicit consent for specific purposes (e.g., sending marketing newsletters if required by law).

How We Use Your Information

We use the personal data we collect for various purposes, including:

- To process and fulfill your orders.

- To provide and maintain our service.

- To manage your account.

- To communicate with you, including responding to your inquiries and providing customer support.

- To send you marketing and promotional communications (if you have consented or if permitted by law).

- To personalize your experience on our site.

- To improve our site and services.

- To detect and prevent fraud and other illegal activities.

- To comply with legal obligations.

Sharing Your Information

We may share your personal data with third parties in the following circumstances:

- With service providers who perform services on our behalf, such as payment processors, shipping companies, and IT service providers. These third parties are contractually bound to process your data only according to our instructions and applicable data protection laws.

- With legal or regulatory authorities if required by law or to protect our rights or the safety of others.

- In connection with a business transfer, such as a merger or acquisition, where your personal data may be transferred as part of the assets.

- With your consent or at your direction.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

Your Rights

Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal data. These rights may include:

- The right to access the personal data we hold about you.

- The right to request the rectification of inaccurate or incomplete personal data.

- The right to request the erasure of your personal data under certain conditions.

- The right to restrict the processing of your personal data under certain conditions.

- The right to object to the processing of your personal data under certain conditions.

- The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

- The right to withdraw your consent at any time where we rely on your consent to process your personal data.

- The right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement took place.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

Cookies

Our site uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Links to Other Websites

Our site may contain links to third-party websites. This privacy policy applies only to our online platform. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. We will post any changes on this page. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your data.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:

Delft Blue Porcelain
Koornmarkt 65
2611 EC Delft
South Holland
Netherlands